FAQ
How can I contact Veybourne?
For any questions regarding an order, product, delivery, or return, please contact our support team at:
We aim to respond within 24 business hours.
How long does order processing take?
Orders are processed within 1–2 business days (Monday to Friday).
Orders placed after 12:00 PM (GMT/BST), London time, will begin processing on the next business day.
How long does delivery take?
Estimated delivery time is 4–8 business days after dispatch (Monday to Friday).
Delivery times may occasionally vary due to carrier volume, weather conditions, or local circumstances.
Do you provide order tracking?
Yes.
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can follow your delivery.
You can also track your order here.
Where are orders shipped from?
Orders are fulfilled through our trusted logistics partners.
Depending on stock availability, products may be dispatched from warehouses located within the United Kingdom or the European Union. This does not affect pricing, delivery estimates, or your customer rights.
Can I modify or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has entered processing or has been dispatched, modifications may no longer be possible.
Is my payment information secure?
Yes.
Your payment information is protected using industry-standard encryption technologies. Veybourne does not store sensitive card payment details.
What is your returns policy?
If you are not completely satisfied with your purchase, you may request a return in accordance with our Returns Policy.
Please refer to our Returns Policy page for full eligibility requirements and return instructions.
What should I do if my item arrives damaged or incorrect?
Please contact us as soon as reasonably possible after delivery and, where possible, within 48 hours.
To help us resolve the issue quickly, include your order number and photographs of the item where applicable.
How do I choose the right size?
Size information is available on the relevant product pages.
If you require additional sizing guidance before ordering, please contact our support team and we will be happy to assist.